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11-18-2019     3 رجب 1440

Amid uncertainty, JK Bank goes `anti-customer’

October 18, 2019 | BK NEWS DESK/SRINAGAR

While collecting debts from its customers amidst uncertain situation, hundreds of complaints across Kashmir have come to fore that Jammu and Kashmir Bank Ltd. is unethically getting monthly installments from other accounts instead of original ones. However the duped customers have expressed its serious concern and have said that bank has resorted to shelve customer rights. They termed the move as highhandedness of bank authorities.
It has been learnt that Jammu and Kashmir Bank Ltd. is deducting money as ‘monthly installment’ from those accounts to who are not availing loan facility. Sources said during past two months, the bank is collecting debt amount from its customers not from the original accounts but from those accounts to whom loan were not issued.
Many complaints have reached come to fore in this regard as customer’s alleged bank authorities resorted to highhandedness.
One of the JK Bank customers said “I have two accounts in JK Bank and one of them is availed loan facility before a year. Since then my monthly installment was deducted from one however the second remained untouched as it had no connection with loan amount”, He further added, “Since August 2019, my monthly installments gets deducted from the second one account who is not mandated for that”.
Khalid Hussain, the JK Bank customer added that “the account from whom I was given loan facility, remained deactivate since August 5, when New Delhi abrogated Article 370. During the period not a single transaction or money was transferred into that account. So when bank officials didn’t find any amount there to deduct monthly installment, they sneaked into my next account which however was not for that purpose”.
Khalid said “I am not a single victim of this unethical move by JK Bank but hundreds of customers have witnessed the same situation”. He termed the move as highhandedness of bank authorities who have deducted monthly installment from other accounts without approval of customer.
Manzoor Ahmad Khwaja, another customer said that bank officials can’t do such things without taking customers into confidence. It is against the rights of a customer.
According to Khawaja, “Those who are Non-Performing Accounts (NPA), deserves the time of three period after that bank authorities can initiate any legal action against that, but since August 5, 2019, the situation in Kashmir was deteriorated and communication services were shut, so how could debtors of the bank transfer their money (meant for payment of monthly installment) into their accounts”. He added, “Bank authorities should have to wait instead of deduction monthly installment from other accounts”. He impressed upon JK Bank officials to stop this unethical exercise which is purely “anti-customer”.
However sources said that government is considering to wave off interest for the months of August and September and deliberations are going on in this regard. (KNS)

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Amid uncertainty, JK Bank goes `anti-customer’

October 18, 2019 | BK NEWS DESK/SRINAGAR

While collecting debts from its customers amidst uncertain situation, hundreds of complaints across Kashmir have come to fore that Jammu and Kashmir Bank Ltd. is unethically getting monthly installments from other accounts instead of original ones. However the duped customers have expressed its serious concern and have said that bank has resorted to shelve customer rights. They termed the move as highhandedness of bank authorities.
It has been learnt that Jammu and Kashmir Bank Ltd. is deducting money as ‘monthly installment’ from those accounts to who are not availing loan facility. Sources said during past two months, the bank is collecting debt amount from its customers not from the original accounts but from those accounts to whom loan were not issued.
Many complaints have reached come to fore in this regard as customer’s alleged bank authorities resorted to highhandedness.
One of the JK Bank customers said “I have two accounts in JK Bank and one of them is availed loan facility before a year. Since then my monthly installment was deducted from one however the second remained untouched as it had no connection with loan amount”, He further added, “Since August 2019, my monthly installments gets deducted from the second one account who is not mandated for that”.
Khalid Hussain, the JK Bank customer added that “the account from whom I was given loan facility, remained deactivate since August 5, when New Delhi abrogated Article 370. During the period not a single transaction or money was transferred into that account. So when bank officials didn’t find any amount there to deduct monthly installment, they sneaked into my next account which however was not for that purpose”.
Khalid said “I am not a single victim of this unethical move by JK Bank but hundreds of customers have witnessed the same situation”. He termed the move as highhandedness of bank authorities who have deducted monthly installment from other accounts without approval of customer.
Manzoor Ahmad Khwaja, another customer said that bank officials can’t do such things without taking customers into confidence. It is against the rights of a customer.
According to Khawaja, “Those who are Non-Performing Accounts (NPA), deserves the time of three period after that bank authorities can initiate any legal action against that, but since August 5, 2019, the situation in Kashmir was deteriorated and communication services were shut, so how could debtors of the bank transfer their money (meant for payment of monthly installment) into their accounts”. He added, “Bank authorities should have to wait instead of deduction monthly installment from other accounts”. He impressed upon JK Bank officials to stop this unethical exercise which is purely “anti-customer”.
However sources said that government is considering to wave off interest for the months of August and September and deliberations are going on in this regard. (KNS)


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Owner, Printer, Publisher, Editor: Farooq Ahmad Wani
Legal Advisor: M.J. Hubi
Printed at: Abid Enterprizes, Zainkote Srinagar
Published from: Gulshanabad Chraresharief Budgam
RNI No.: JKENG/2010/33802
Office No’s: 0194-2451076, 9622924716 , 9419400056
Postal Regd No: SK/135/2010-2019
Administrative Office: Abi Guzer Srinagar

© Copyright 2018 brighterkashmir.com All Rights Reserved.