Deputy Commissioner Baramulla, Minga Sherpa, today reviewed the implementation and progress of the JK Samadhan grievance redressal portal in the district.
The review focused on ensuring swift and efficient resolution of public grievances, reinforcing the administration’s commitment to transparent and accountable governance.
During the review, the DC assessed the status of grievances registered under the JK Samadhan portal and directed all concerned departments to expedite their resolution. He emphasized the need for a citizen-centric approach, urging officials to ensure that complaints are addressed within stipulated timelines to enhance public truste in governance.
The discussions covered key areas, including clearing pending grievances, strengthening departmental accountability, and increasing public awareness about the platform.
DC instructed departments to facilitate easy access to the JK Samadhan portal, particularly for residents in remote areas, ensuring that all citizens can effectively register and track their complaints.
To improve the efficiency of the system, the DC directed the designation of nodal officers within departments for close monitoring of grievance redressal. He also stressed the importance of regular reviews to assess the performance of each department in resolving issues raised by the public.
Additional Deputy Commissioner Baramulla, Dr Zahoor Ahmad Raina, General Manager District Industry Center Baramulla, Assistant Commissioner Development, SDMs of Pattan, Gulmarg Superintendenting Engineer R&B, Chief Education Officer and other senior officers from various other Departments were present during the meeting.