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01-15-2025     3 رجب 1440

Strengthening Consumer Protection

September 10, 2024 |

The recent action by the Enforcement unit of the Legal Metrology Department (LMD) in Srinagar, which imposed a fine of Rs. 1.5 lakhs on an LPG distributor for selling underweight cylinders, is a significant but not sufficient step in the right direction. This incident sheds light on a widespread issue that affects consumers across Kashmir: the exploitation by unscrupulous traders who prioritize profits over integrity and compliance with regulations. The need for a more robust and consistent crackdown on such practices cannot be overstated, as they undermine consumer rights and erode trust in the marketplace. In Kashmir, where economic stability is fragile and many households operate on tight budgets, every rupee counts. For many families, an LPG cylinder is a basic necessity, vital for cooking and heating, especially in the harsh winters. When these cylinders are sold underweight, consumers are essentially being cheated, receiving less than what they paid for. This not only impacts household budgets but also poses safety risks, as underweight cylinders can lead to improper fuel consumption and potential hazards. It is the responsibility of the authorities to ensure that consumers receive exactly what they pay for, without deception or compromise. The fine imposed on the LPG distributor should serve as a wake-up call to all traders who engage in such malpractices. However, it is not enough to rely on sporadic enforcement actions to deter these violations. The authorities must intensify their efforts to conduct regular inspections and ensure that all traders adhere to the standards set by the Legal Metrology Department. This should include surprise checks, stricter penalties for repeat offenders, and a public awareness campaign to educate consumers about their rights and how to report discrepancies. Digital monitoring systems, weighing verification at the point of sale, and accessible complaint mechanisms for consumers can make it harder for traders to cheat the system. Additionally, setting up a dedicated consumer helpline where grievances can be reported swiftly and anonymously could empower consumers and increase accountability among traders. The need for stringent measures extends beyond just LPG distributors. The authorities should expand their vigilance to other sectors where similar malpractices occur, such as in the sale of essential commodities like food grains, vegetables, and even fuel at petrol pumps. By ensuring accurate measurement and fair trade practices, the government can protect consumers from exploitation and enhance the overall economic stability of the region. Ultimately, it is about fairness and trust. Every consumer deserves to receive the full value of what they purchase, and every trader has a duty to uphold ethical business practices. The Legal Metrology Department’s recent action is commendable, but it should be the beginning of a sustained campaign against such violations.

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Strengthening Consumer Protection

September 10, 2024 |

The recent action by the Enforcement unit of the Legal Metrology Department (LMD) in Srinagar, which imposed a fine of Rs. 1.5 lakhs on an LPG distributor for selling underweight cylinders, is a significant but not sufficient step in the right direction. This incident sheds light on a widespread issue that affects consumers across Kashmir: the exploitation by unscrupulous traders who prioritize profits over integrity and compliance with regulations. The need for a more robust and consistent crackdown on such practices cannot be overstated, as they undermine consumer rights and erode trust in the marketplace. In Kashmir, where economic stability is fragile and many households operate on tight budgets, every rupee counts. For many families, an LPG cylinder is a basic necessity, vital for cooking and heating, especially in the harsh winters. When these cylinders are sold underweight, consumers are essentially being cheated, receiving less than what they paid for. This not only impacts household budgets but also poses safety risks, as underweight cylinders can lead to improper fuel consumption and potential hazards. It is the responsibility of the authorities to ensure that consumers receive exactly what they pay for, without deception or compromise. The fine imposed on the LPG distributor should serve as a wake-up call to all traders who engage in such malpractices. However, it is not enough to rely on sporadic enforcement actions to deter these violations. The authorities must intensify their efforts to conduct regular inspections and ensure that all traders adhere to the standards set by the Legal Metrology Department. This should include surprise checks, stricter penalties for repeat offenders, and a public awareness campaign to educate consumers about their rights and how to report discrepancies. Digital monitoring systems, weighing verification at the point of sale, and accessible complaint mechanisms for consumers can make it harder for traders to cheat the system. Additionally, setting up a dedicated consumer helpline where grievances can be reported swiftly and anonymously could empower consumers and increase accountability among traders. The need for stringent measures extends beyond just LPG distributors. The authorities should expand their vigilance to other sectors where similar malpractices occur, such as in the sale of essential commodities like food grains, vegetables, and even fuel at petrol pumps. By ensuring accurate measurement and fair trade practices, the government can protect consumers from exploitation and enhance the overall economic stability of the region. Ultimately, it is about fairness and trust. Every consumer deserves to receive the full value of what they purchase, and every trader has a duty to uphold ethical business practices. The Legal Metrology Department’s recent action is commendable, but it should be the beginning of a sustained campaign against such violations.


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