Srinagar, July 9: The Jammu and Kashmir Government on Wednesday initiated the process for developing J&K SAMADHAN 3.0, an advanced AI-enabled citizen engagement and grievance redressal platform, while also directing the migration of the existing system to the Government of India's MeghRaj Cloud to enhance security, scalability and efficiency.

The directions were issued by Commissioner Secretary, Department of Public Grievances, Saurabh Bhagat, during a review meeting convened to assess the functioning of J&K SAMADHAN, the Union Territory's flagship online grievance redressal and monitoring platform.
The meeting reviewed grievance registration and disposal, departmental performance, citizen feedback mechanisms and the overall functioning of the platform.
Emphasising the need for a robust grievance redressal system, Bhagat called for timely, transparent and effective resolution of public grievances to enhance citizen satisfaction and strengthen good governance.
He directed officials to complete the migration of J&K SAMADHAN to the MeghRaj Government Cloud in a time-bound manner. The move is expected to improve system reliability, strengthen disaster recovery capabilities, enhance cybersecurity and align the platform with the Government of India's cloud adoption framework.
The Commissioner Secretary also instructed officials to begin developing J&K SAMADHAN 3.0, envisioned as a next-generation digital governance platform that will go beyond conventional grievance redressal and serve as a comprehensive citizen-government interaction ecosystem.
The upgraded platform will integrate grievance management, citizen engagement, service delivery monitoring, governance analytics, Artificial Intelligence (AI), Machine Learning (ML), GIS-enabled monitoring and intelligent decision-support systems into a unified digital framework.
Bhagat said the platform should leverage emerging technologies such as AI-powered voice bots, chatbots, multilingual interfaces, predictive analytics and real-time governance dashboards to improve service delivery and decision-making.
To ensure wider accessibility, the platform will offer multiple channels for public interaction, including web portals, mobile applications, WhatsApp, SMS, email and toll-free helplines.
He also directed officials to study and adopt best practices from successful grievance redressal systems implemented in other states to build a more efficient and citizen-centric governance model for Jammu and Kashmir.
The meeting further discussed engaging the Bhaskaracharya National Institute for Space Applications and Geo-informatics (BISAG-N) as the technology partner for the project. BISAG-N is expected to provide expertise in platform integration, GIS solutions, dashboard development, localisation and interoperability with departmental systems, helping reduce implementation time and costs.
Bhagat directed the Department of Public Grievances, Department of Information Technology and the State e-Mission Team (SeMT) to jointly prepare a detailed implementation roadmap, technical architecture and rollout strategy for the timely launch of J&K SAMADHAN 3.0.
The meeting was attended by senior officers of the Department of Public Grievances, Information Technology Department, SeMT and other concerned stakeholders.