Minister for Transport, FCS&CA, Youth Services and Sports, Information Technology, Science & Technology, Satish Sharma, on Monday conducted surprise visit to office of Regional Transport Officer (RTO) Jammu at Narwal and took stock of its functioning.
The Minister inspected each counter and interacted with the respective dealing Assistants to understand the nature of services being provided by them.
While interacting with the staff, Satish Sharma directed the concerned to ensure delivery of public services within set time limit.
The Minister had a round of the whole premises and inspected the infrastructural facilities there. He directed for making best use of digital technology to ensure complete transparency in the system and expeditious disposal of public issues.
Satish Sharma said that the government is keeping a strong vigil over the Agent Mafia to save the public from exploitation. He said that the government is plying adequate public transport facilitating the passengers for religious places and other tourist spots.
The Minister also visited the shops located outside the RTO office and instructed them not to charge any extra amount beyond the prescribed fees. He emphasized the need to educate the public about utilizing faceless services, allowing them to access services from the comfort of their homes without visiting any ARTO/RTO offices.
He reiterated the department's commitment towards providing seamless, faceless services to the public, eliminating the need for physical visits to any office.
Later, Satish Sharma visited fruits and vegetables mandi Narwal and interacted with members of Jammu Fruit and Vegetable Traders Associations and listened to their issues.
The Minister assured the associations that all their genuine demands would be fulfilled in a phased manner.