In a welcome move towards enhancing transparency, accountability, and community engagement, the Srinagar Police have introduced an innovative QR code-based Feedback Management System titled BHAROSA QR. This initiative aims to collect real-time feedback from citizens on police performance and service delivery, marking a significant stride in bridging the trust gap between law enforcement and the public. The launch of BHAROSA QR reflects an evolving mindset within the policing system—one that acknowledges the critical role of citizen perception in effective governance. By embracing technology, the Srinagar Police are not only modernizing their interface with the public but also actively inviting scrutiny of their own conduct. This shows a clear commitment to introspection and course correction, which are foundational to any democratic institution’s credibility. The feedback system operates through QR codes placed at police stations and public interaction points, enabling citizens to easily scan and submit their opinions or experiences. This convenience ensures inclusivity, allowing a wide demographic of people to participate, regardless of their background or level of digital literacy. Moreover, real-time input gives police leadership immediate insight into public sentiment and operational lapses, if any, thus enabling quicker redressal and policy calibration. Importantly, this system symbolizes a shift from reactive to proactive policing. Traditionally, public grievances were either ignored, delayed, or diluted in bureaucratic layers. Now, with BHAROSA QR, the mechanism for accountability becomes more immediate and data-driven. Patterns of misconduct, inefficiency, or negligence can be spotted early and addressed with due diligence. It also provides a platform for positive reinforcement, allowing honest and committed officers to be recognized for their work. However, the true success of BHAROSA QR will depend on how sincerely the feedback is analyzed and acted upon. Transparency must not stop at collection; it must extend to resolution and communication. People need to see that their voices lead to real change. Otherwise, such systems risk becoming symbolic gestures rather than functional tools. This initiative also sets a precedent for other districts and states to follow. In a region like Jammu and Kashmir, where law enforcement agencies operate under particularly sensitive and challenging circumstances, rebuilding trust with the public is not just a priority but a necessity. BHAROSA QR, aptly named to evoke trust, can serve as a critical foundation in this process. By placing the public at the center of police accountability, the Srinagar Police are taking a commendable leap toward a more people-centric and transparent model of governance. If implemented in spirit and substance, BHAROSA QR could become a turning point in how citizens and law enforcement engage in the country.